Refunds & Returns
We know that you will love what you ordered but if something doesn't work out, we will gladly to make return as easy as possible!
1.All hayamono garments are eligible for return or exchange within 30 days of delivery as long as they are sent back in their original condition (unworn, undamaged, unwashed with all tags attached).
Generally, customers should be responsible for the shipping cost for any returning items.
2. To be eligible for a return：
①your item must be unused and in the same condition that you received it.
②Customized product can only be returned if it is defective/damaged or the wrong item.
③Pack your return item(s) securely, in the original package if possible, and securely tape the Return Label on the outside of your return package.Merchandise must have all tags, including any hayamono hangtags, attached.
④Merchandise must be returned within 30 days of the order delivery date. Return packages must be dropped off with the return shipping carrier within 7 days after a return label has been provided, otherwise the return will not be accepted and no refund will be issued.
3.Hayamono is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.
4.Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discoloration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
5.Please note orders that are returned back to us due to the wrong shipping address being entered for the order, attempted deliveries, or for deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, any shipping charges will not be refunded. We cannot accept responsibility for packages not received due the wrong shipping address being entered for the order.
6.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
To file the claim please contact us and mention your order number, including an explanation of the issue.You must email us a picture showing the problem/defect.
Kind reminder
Returns cannot be processed without prior return authorization through our Returns Portal or by email at support@hayamono.com. Returns shipped to us without prior authorization are not eligible for refund, exchange or store credit, not eligible for dispute or charge back, and may not be shipped back to the customer except in special circumstances at the customer's expense.
Return Address
The Belgian Bank Building
UNIT 1406B, 14/F, THE BELGIAN BANK BUILDING,
NOS. 721 - 725 NATHAN ROAD,
KOWLOON, HONG KONG
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@hayamono.com
